Last updated: 2/10/2024

At Pinntec Ltd and HWD Ltd, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you interact with us through our website.

1. Who We Are

Pinntec Ltd is a company based in the UK, located at:

Pinntec Ltd 

Newtown Grange Farm Business Park 

Newtown Unthank 

Desford 

Leicestershire 

LE9 9FL 

Tel: 0343 886 3599 

HW Development Ltd is a company based in the UK, located at

HW Development Ltd

4/5 Eaglethorpe Barns

Warmington,

Peterborough

PE8 6TJ

Tel: 01832 578 750 

If you have any questions about this policy, you can contact us at the above address or by phone.

2. What Data We Collect

When you use our contact form, we may collect the following personal data:

- Name

- Email address

- Telephone number

- Any other information you provide in your message

3. How We Use Your Data

We use the data collected through our contact form to:

- Respond to your inquiries

- Provide customer support

- Improve our services based on your feedback

We will not use your data for any purpose other than those outlined above without first obtaining your consent.

4. Legal Basis for Processing Your Data

The legal basis for processing your data is:

- Consent: By submitting the contact form, you consent to the processing of your data for the purposes of responding to your inquiry.

- Legitimate Interest: We have a legitimate interest in responding to inquiries and managing customer relationships.

5. Who We Share Your Data With

We do not share your personal data with third parties, except:

- If required to by law

- If necessary for the provision of services (e.g., IT service providers hosting the website)

In all cases, any third parties we work with will be required to adhere to strict data protection regulations.

6. How Long We Retain Your Data

We will retain your personal data for as long as necessary to respond to your inquiry or as required by applicable law. You may request the deletion of your data at any time by contacting us.

7. How We Protect Your Data

We are committed to ensuring that your data is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect.

8. Your Rights

Under the UK GDPR, you have the following rights:

- Right of access: You can request a copy of the personal data we hold about you.

- Right to rectification: You can ask us to correct any inaccuracies in the data.

- Right to erasure: You can request that we delete your personal data.

- Right to restrict processing: You can ask us to limit the processing of your data.

- Right to object: You can object to the processing of your personal data.

- Right to data portability: You can ask us to transfer your data to another organization in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the address or phone number provided above.

9. Use of Cookies

Our website uses cookies to improve your experience. For more details, please refer to our [Cookies Policy](link).

10. How to Lodge a Complaint

If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection:

Website: https://ico.org.uk 

Telephone: 0303 123 1113